Help center
Answers, and a human when you need one.
Most questions are below. Anything clinical belongs in a secure message so it lands in your chart.
Secure message
In the member portal
Fastest clinical response, usually under 24 hours
support@elevnglo.com
Billing, shipping, and account questions
Phone
(555) 011-1158
Monday to Friday, 8am to 6pm CT
Quick answers
By topic.
Membership and billing
- Change your payment method from Account, then Manage billing.
- Membership renews monthly on your signup date.
- Cancel any time in Account. Access ends at the close of the current cycle.
Labs and results
- Requisitions appear in the Bloodwork tab once your clinician issues them.
- Results are typically posted within 3 to 5 business days of your draw.
- Clinician commentary is added to each panel after review.
Medication and shipping
- Orders ship in temperature-controlled packaging with tracking.
- Refills auto-generate 7 days before you run out.
- Store injectables refrigerated unless your label says otherwise.
Using the app
- Your wellness score blends in-range markers, regimen depth, and engagement.
- Add ELEVNGLO to your phone home screen for a full-screen experience.
- Message your clinician from the Regimen tab.
FAQ
Everything else.
Already a member? Sign in to message your care team directly.